Frequently Asked Questions
Everything you need to know about your KOBO home experience.
What is the typical shipping timeline for furniture and home decor?
Standard decor items typically arrive within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery and scheduling.
Do you offer international shipping for KOBO products?
Currently, KOBO ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day 'Hassle-Free' return policy. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply to oversized furniture items.
Are KOBO materials sustainably sourced?
Yes, sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos and contact our support team at [email protected] within 48 hours so we can arrange a replacement or repair.